Triage In The ER

Why do we wait in the Emergency Department?

All patients presenting to the Emergency Room at Schoolcraft Memorial Hospital are triaged when they arrive.  Triage is the sorting of patients (as in an emergency room) according to the urgency of their need for care.

What does this mean?  This means that we have to treat the sickest people first.  It may be frustrating and seem unfair when you see people that arrived later than you get evaluated before you do.  The reason this happens is because the people seen first are either more ill or have a greater risk for becoming increasingly ill.  We ask that you also keep in mind that people that look fine can also be very ill. Though you are in the waiting room our highly trained staff are monitoring your condition.  It may just be a quick visual exam, the nurse may ask you a few questions, or you may be taken into a private area for a more detailed exam.  If you have questions or your condition has changed please ask for a nurse to evaluate you.

Why do I have to wait in a particular room?  Patient confidentiality is extremely important to us.  When people remain in the area designated to them it decreases the chance that they will see or hear information that is private and personal to our patients.  Also, due to the nature of the emergency department we have to sometimes move very quickly to respond to a sick patient.  It is important our halls are clear so we are able to respond to patients in the fastest manner possible.

Why can’t I use my cell phone?  Cell phones work on radio frequencies and there is the possibility they could interfere with medical equipment.  Also, most cell phones these days have cameras on them and we don’t want to risk the privacy of our patients, their families, or our staff.

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Hospital Photo Gallery - Schoolcraft Memorial Hospital
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Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Rural Health Clinic Scheduling Office - Schoolcraft Memorial Hospital
Rural Health Clinic Scheduling Office - Schoolcraft Memorial Hospital
Rural Health Clinic Scheduling Office - Schoolcraft Memorial Hospital
Rural Health Clinic Scheduling Office - Schoolcraft Memorial Hospital
Rural Health Clinic Scheduling Office - Schoolcraft Memorial Hospital
Rural Health Clinic Scheduling Office - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
Hospital Photo Gallery - Schoolcraft Memorial Hospital
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Read what Patients have to say about Schoolcraft Memorial Hospital

Everyone in the ambulatory care/outpatient surgery were great!! They all made me feel very comfortable and did a great job!!! thank you to the whole outpatient staff and Doctor Rayner..I would recommend Schoolcraft or patient to anyone in need of surgery

Reviewer: Jeremy Sitkoski

Schoolcraft Memorial Hospital Logo

5 out of 5 stars

The care that was provided by The nurses (Cindy, Felicia Ruth) and staff was exceptional. The entire staff was very friendly and made you feel welcome. We received a call from Felicia the next day to check on my husband to check his pain level and do a follow up. The surgery area from check in to check out was well organized, clean, and up to date. Thank you to all of you for what you do so well and everything beyond your normal duties.

Reviewer: Maureen DesChamps

Schoolcraft Memorial Hospital Logo

5 out of 5 stars

josh Van Hornjosh Van Horn ★★★★★ Excellence should be called out. The care my son received from ER staff Dr. Schoenow, Dr. Dums, Nurses Makenzie, Regina, Ann and more was second to NONE! Dr. Schoenow and the ER nurses did not stop even stayed after his shift to get answers that helped my boy. The follow up treatment he received from Dr. Dums and his NP Ellie after his admission was just as amazing. When loved ones get very ill, at times it is thought that a hospital in a larger city could provide better care. In our case this could not be further from the truth! The Doctors consulted with U of M, Green Bay and Marquette bringing “big city Hospitals” to us, who by the way only confirmed what Dr. Schoenow suspected. I always felt comfortable with the staff and knew my son was safe in their care. They educated my wife and I, treated us like royalty and melted our anxieties. WELL DONE!! This is what professionalism looks like.Response from the ownerJosh, thank you for your kind words. We have the best employees. We will pass along your words of praise. Thank you for taking the time to share your experience with us. Nancy SeegertNancy Seegert ★★★★★ Jordan HubbleJordan Hubble ★★★★★ peter hoodpeter hood ★★★★★ Dr. Schoenow is an excellent physician. He is very thorough. He very open to questions and his answers are concise and thoughtful.Sheryl MacArthurSheryl MacArthur ★★★★★ Laurie JohnsonLaurie Johnson ★★★★★ He was great, I was sorry to catch them on a day right after a holiday, but the whole team was great!!Lisa PriceLisa Price ★★★★★ Dr Schoenow is an excellent doctor. Hospital very clean and friendly nurses and staffNelson GonzalezNelson Gonzalez ★★★★★ Very professional and helpful and the nurses were greatLynn NortonLynn Norton ★★★★★ I love having a hospital in Schoolcraft Co.We are so lucky.I appreciate the passing of the ambulance millagemillageMindy AspMindy Asp ★★★★★ Theresa EkdahlTheresa Ekdahl ★★★★★ GreatRoxanna LivermoreRoxanna Livermore ★★★★★ Wonderful very understandingAngel BernardAngel Bernard ★★★★★ Superior quality treatment by a compassionate professional. All our questions were answered. My husband was anxious about having his peg tube removed and the doctor and his staff put us immediately at ease.Melissa CarlsonMelissa Carlson ★★★★★ Dr.Niemela was great. He communicated well, answered all questions and was very personable. He seems intelligent, organized, and an expert in his field. He made me feel confident in his skills.Tanya PetersTanya Peters ★★★★★ Excellent bedside manners. Very efficient staff and no delays for my appointment time.Darrin RanguetteDarrin Ranguette ★★★★★ I received excellent care. I was extremely comfortable, I didn’t feel nervous at all. All the nurses and everyone were so good. I highly recommend Dr. Bambach for any procedure!Denver McBurneyDenver McBurney ★★★★★ I went to Dr Randall in April to have significant rotator cuff damage repaired on my left shoulder. I recently had my 6 month follow-up appiontment and I couldn’t be more pleased with my outcome. All the Physical Therapy staff were great as well. Top notch service from Schoolcraft Memorial Hospital.Laurie SchnurerLaurie Schnurer ★★★★★ Mary ParrettMary Parrett ★★★★★ Dr. Rayner took time to hear what was going on with me. I was very pleased and satisfied with the results.Elric SlaterElric Slater ★★★★★ Jessica MartinJessica Martin ★★★★★ They took very good care of meBerthenia AllisonBerthenia Allison ★★★★★ Dr. Rayner explains everything of the procedures and results, and also what as a patient I needed to do to follow up. I never felt that he was in a hurry during my time in the room. He was warm and approachable so when I asked him questions, he continued to answer in the same manner.Diana DavisDiana Davis ★★★★★ Excellent doctor and very thorough!Autumn BaileyAutumn Bailey ★★★★★ Vi BouchardVi Bouchard ★★★★★ DrDana Vix is very caring and helpful.Felicia ReidFelicia Reid ★★★★★ Dr. Schoenow was absolutely amazing along with the nursing care I received. I am so grateful to have these caring and compassionate professionals in our community. Thank you for providing me with top notch care and getting me the help I needed so quickly. Ed Unger was also amazing on my ambulance trip to escanaba. He talked to me the whole way and made sure I was comfortable. Thank you all!Scott CalkinsScott Calkins ★★★★★ Great personality. Explains your health care while conducting your appointment.reihasgaureihasgau ★★★★★ Dr. Bambach and his staff made sure to explain all the steps that we were going through. Everyone was courteous and very friendly and made me feel at ease.HardWay 1HardWay 1 ★★★★★ Andrew and Jodi are amazing. Entire staff have been a pleasure to deal with. Wish the facility had a 100 more like em. Healthcare isn’t cheap.EE ★★★★★ Friendly, informative, helpful. Enjoyed my visit.Response from the ownerYour 5-star review is appreciated! - Schoolcraft Memorial Hospital Administration Mark GreenoughMark Greenough ★★★★★ Dr. John is my favorite DOCTOR to go get anything done. He is Very nice and helpful and kind to all how see him . I tell everyone how needs there FEET done or anything. SUPER NICE MAN GOD BLESS HIM 🙏 AND HIS FAMILY ❤️Debra McBurneyDebra McBurney ★★★★★ Dr Homer is always very kind, friendly and professional. On of my favorite RHC providers to see. He thoroughly alleviated any concerns I had about the reason for my visit.Mary RochefortMary Rochefort ★★★★★ Response from the ownerWe appreciate your positive review of our practice!- Schoolcraft Memorial Hospital Administration Annette GilbertAnnette Gilbert ★★★★★ Very nice and caringResponse from the ownerWe are so happy to receive your kind words! Thank you! - Schoolcraft Memorial Hospital Administration Melody DuweMelody Duwe ★★★★★ Dr Niemala is An excellent doctor. He has a great “bedside manner” and very personable. I enjoy going to see him.Response from the ownerWe appreciate your kind words! - Schoolcraft Memorial Hospital Administration Patti ShermanPatti Sherman ★★★★★ Response from the ownerWe appreciate your positive review of our practice!- Schoolcraft Memorial Hospital Administration Pamela BecksPamela Becks ★★★★★ Great lady.Response from the ownerThank you for the positive review! - Schoolcraft Memorial Hospital Administration Jessie SeronkoJessie Seronko ★★★★★ Response from the ownerWe are dedicated to providing an outstanding experience at our practice. Thank you for your 5-star rating! - Schoolcraft Memorial Hospital Administration Pete MathsonPete Mathson ★★★★★ Hoevy explains everything answered all my questions he's a good Doctor School craft is gald that they have him.Response from the ownerWe are dedicated to providing an outstanding care experience at the Cardiologist practice. Thank you for your feedback! - - Schoolcraft Memorial Hospital Administration Terry DavisTerry Davis ★★★★★ As always, I get excellent care when dealing with Schoolcraft Memorial Hospital, and this time was no exception.Response from the ownerThank you for the review. We really appreciate you taking the time out of your day to share your positive thoughts about our hospital - - Schoolcraft Memorial Hospital Administration Shirley McDermottShirley McDermott ★★★★★ Response from the ownerWe are dedicated to providing an outstanding experience at our practice. Thank you for your 5-star rating! js_loader