2016 Annual Report


OVERVIEW – Looking Back, Looking Forward

Schoolcraft Memorial Hospital (SMH) had a successful year in the areas of finance, quality, recruitment and community involvement.

SMH experienced major organizational changes in 2016 due to the resignation of several director level personnel.   During the pursuit of a permanent CEO, Interim CEO, Jeanne Goche, led SMH through the transition period until, Robert Crumb, CEO was hired in August of 2016.

New employees joined the SMH leadership team or had a change of duties including Chief Quality Safety Officer – Robin VeltKamp

; Director of Ancillary Services – Kent Lacroix; Rural Health Clinic Supervisor – Kim Shiner; Human Resources Generalists – Fawn Freeborn & Deborah Fragel; CEO – Robert Crumb & CFO – Boyd Chappell. All employees have brought a fresh perspective to the team and maintained the quality of care during the transitional phases.

SMH was recognized at a national level by two organizations in 2016: the Centers for Medicare and Medicaid Services (CMS) and the National Organization of State Offices of Rural Health (NOSORH).

SMH’s unaudited 2016 year end Income Statement ended with a Net Loss of $319,000 compared to a budgeted loss of $1,129,000.  This positive variance to budget was primarily the result of increased volumes and net revenue in a number of service lines including, emergency room, outpatient, ancillary (lab, imaging and physical/occupational rehab) and surgery, as well as the RHC and Home Care.

New strategies have been put into place to achieve a positive budget for 2017. Several purchasing arrangements have been switched to the Group Purchasing Organization (GPO) and service costs are being analyzed for future review. In addition, a complete revenue cycle and expense review will be completed in an effort to identify additional revenue and expense reduction opportunities.

Schoolcraft Memorial Hospital is now in full participation with the Accountable Care Organization. ACOs are groups of physicians, hospitals, and other health care providers who come together to provide coordinated care to their patients. The goal of coordinated care is to ensure that patients get the right care at the right time while avoiding unnecessary duplication of services and preventing medical errors. SMH appointed a Care Coordinator and the role has proven to be an invaluable resource for patients and staff alike.

In addition to these recognitions in 2016, there were many improvements and changes at Schoolcraft Memorial Hospital, which are reflected throughout this report. The Community Health Needs Assessment was completed in December and included a wide range of community leaders in all health and wellness sectors. The results of the assessment will propel SMH forward for the next 3 years with the community’s priorities in mind.

The hospital has a renewed vision and mission and a commitment to serve the region with quality health care:

Our Mission: To provide quality health and wellness services for the people of our region.

Our Vision: We will be the trusted first choice for patients, staff and physicians.

The Schoolcraft Memorial Hospital (SMH) looks forward to another successful year with collaborative efforts between the Board of Trustees, Management, Physicians and employees.

To view the full Annual Report for 2016 click on the link below.

2016 Annual Review Evaluation of SMH Report